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绩效管理:performance management
平衡计分卡:Balanced Scorecard
(原文)
摘 要
绩效管理是人力资源管理的一个核心内容，它对于提高组织管理水平，完善激励机制，树立组织价值观，实现战略目标至关重要。税务组织作为国家的重要执法部门，正在实施建设公共服务型和管理现代化税务组织的战略，如何加强绩效管理，提升组织和人员绩效，已经成为税务组织的一个重要课题。
全文共分五个部分，第一章介绍了本文的选题背景、选题意义、研究思路及论文的总体结构。第二章阐述了绩效管理的基本理论，对几种主要的绩效管理系统进行了对比分析，并对新公共管理与当代西方政府绩效管理进行了简要介绍。第三章介绍了H市国税局的基本情况，分析了税务组织的发展战略及所面临的环境与形势，详细分析了H市国税局现行绩效管理流程，并指出其存在的问题。第四章介绍了国内先进税务组织的绩效管理模式，从中借鉴有益的经验。第五章结合H市国税局的实际情况，运用平衡计分卡、关键绩效指标、360度评估等绩效管理理论与工具，设计出了完整的H市国家税务局绩效管理系统。本文对税务组织如何运用现代绩效管理理论，设计和完善具有自身特色的绩效管理模式具有一定的参考价值。
参考答案:绩效管理:performance management
平衡计分卡:Balanced Scorecard
人力资源管理: Human Resource Management
完善激励机制 Perfect the Incentive System
战略目标 Strategic Target
执法部门Law Enforcement
公共服务型Public-Service-Oriented
新公共管理New public management
国税局National Taxation Bureau
360度评估360-degree appraisal
关键绩效指标key performance Indicator(KPI)
Abstract:
Performance management is the core content of human resource management, which is vital to improve organizational management, to perfect the incentive system, to found organizational value, and to realize strategic targets. As an important national law enforcement, tax organization is fulfilling the construction strategies of “Public-Service-Oriented” and “modern management” tax organizations. How to strengthen performance management and improve the performance of organizations or individuals has become an important thesis of tax organizations.
This paper can be divided into five parts: the first chapter introduced the background and significance of this thesis, the research thinking, as well as the general structure of the paper; the second chapter described the basic theory of performance management, comparatively analyzed the several main performance management systems, and briefly introduced new public management and the performance management of the governments in the western countries. The third chapter introduced the basic information of National Taxation Bureau in H city, and analyzed the developmental strategy and present circumstance and situation of tax organizations, the current performance management flow in National Taxation Bureau in H city was analyzed in details, and the present problems were also shown. The fourth chapter introduced the performance management mode of some national advanced tax organizations, and referenced profit experiences herein. The fifth chapter designed complete performance management system of National Taxation Bureau in H city by means of balanced scorecard, key performance Indicator, and 360-degree appraisal based on the practical case of National Taxation Bureau in H city. The paper has some reference value to tax organizations on how to use modern performance management theory and how to design and perfect characteristic performance management mode.