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本文主要介绍了使用软件开发方法和面向对象思想来设计与实现“中环公司科技服务综合管理系统”。该系统涵盖技术故障任务处理、软/硬件维护资料知识库、H2000通关状态数据辅助支持、技术设备/耗材/经费管理、故障任务查询、故障任务统计分析、员工加班管理、工作日志管理等八大子系统，共80多项功能，囊括了科技服务工作的绝大部分内容。满足了监督管理公司技术运行保障工作的需求，按照严谨的工作流程控制和处理模式，高效、灵活的实现了各部门、科室、人员之间广泛的交流与协同工作，对技术保障任务处理流程进行了监督和管理。同时结合了规范管理、流程再造、系统整合等管理理念，和知识库、决策支持等技术，将技术故障处理、科技工作绩效考核、技术设备/耗材/经费管理等科技服务工作纳入到本综合管理系统中来。
该系统采用B/S架构、SQL Server 2000数据库，以ASP.NET技术为主并结合COM+、ASP技术。该系统的用户身份验证采用WINDOWS集成域验证的方式，授权管理则是通过角色结合用户的形式来管理。实行模块化设计，易于修改和移植，运行速度快。本系统与HB2004授权系统、手机短信系统紧密结合，应用灵活、安全性高。项目开发实现了软件复用，保障了项目的稳定性与可移植性。
参考答案:This paper describes the use of object-oriented software development methods and the design and implementation of "Central Management System technology services company." The system covers a technical malfunction task processing, hardware / software maintenance information knowledge base. H2000 customs data supporting state support, technical equipment / rod / fund management, fault task inquiries, Fault analysis tasks, overtime management, diary management subsystem eight, a total of 80 functions, The services include most of the work. Supervision and management of the company's technology to meet the demand for security operations, in accordance with strict control and work flow management approach, efficient, Flexibility in the various departments, offices, and a wide range of exchanges and cooperation between, technical support for the process of dealing with supervision and management tasks. Combined with a standard management process reengineering, systems integration management concepts and knowledge base, decision support technology. technical fault, performance appraisal work. equipment / rod / fund management and other technology services to be included in the integrated management system. B/S structure of the system, SQL Server 2000 database. NET technology, combined with COM +, ASP. Users of the system are using Windows integrated authentication domain validation. Management is authorized users through integration in the form of management role. Implement modular design, easy modification and transplant operation speed. HB2004 authorized system with the system, SMS system closely integrated application flexibility and high security. Reuse of software development projects to ensure the project stability and portability.